Frequently Asked Questions

Everything you need to know about shopping with Pickoye

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally take 10-21 business days.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.

What payment methods do you accept?

Pickoye accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the products on Pickoye covered by a warranty?

Yes, most products come with a 1-year manufacturer warranty against defects. Please check the specific product page for detailed warranty information.

Can I change or cancel my order after it's placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.